Support

The Gatorz warranty covers:

  • Frames: Gatorz will repair or replace any frame returned by the original purchaser determined to be defective in materials or workmanship for the lifetime of the frame. Gatorz’ warranty program does not cover scratched lenses, accidental damage or routine wear and tear.
  • Lenses:  Gatorz covers lens manufacturing defects outside of scratches due to normal wear and tear. If your lenses are scratched, please visit our lens replacement page here.
  • Gatorz Nose Pieces:  Gatorz will replace defective nose pieces. You can either request a repair kit for self-repair - here  - or you can send your frames back to us for repair by submitting our warranty form.

    Forms of Payment:
    We accept all major credit cards: Visa, Mastercard, American Express, and Discover.

    Amazon PaymentsAmerican ExpressApple PayDiscoverGoogle PayMaster CardPayPal PaymentShopify PayVenmoVisa

     Payment Plans available through Affirm

    Returns:

    No returns on prescription products.

    SHIPPING
    We ship prescription eyewear to the US and Canada only at this time. 

    You will receive an email with an invoice when your order has been shipped. 

    Please allow 4 weeks for production and delivery of prescription frames.

    How to adjust your Gatorz - Watch Video

    International Shipping

    We ship prescription eyewear to the US and Canada only at this time.

    Website Security:
    We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name, and address so only we can decode your information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, as a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our website. By purchasing online, you do so at your own risk. Please view our Privacy Policy for more information on our website security.