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Customer Care Hours:
TEL: 1 844 560 7179
customerservice@gatorz.com
Monday - Friday: 9am to 1pm / 2pm to 4pm (PST)
Closed Saturday - Sunday
Holiday Hours:
Gatorz Offices and Customer Service will be closed:
Tuesday Dec. 24 through Thursday Dec. 26 and
Tuesday Dec. 31 through Thursday Jan. 2
Warranty:
Our Lifetime Warranty applies to your Gatorz frames. Prescription lenses are covered against scratches under normal use for 1 year from purchase date. To submit a warranty claim, please send a picture and description of the issue to customerservice@gatorz.com
Forms of Payment:
We accept all major credit cards: Visa, Mastercard, American Express, and Discover.
Payment Plans available through PayPal Payments
Returns:
No returns on prescription products.
SHIPPING
We currently offer US shipping only
You will receive an email with an invoice when your order has been shipped.
Please allow 4 weeks for production and delivery of prescription frames.
International Shipping
We do not offer International shipping on Rx glasses at this time
How to adjust your Gatorz - Watch Video
Website Security:
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name, and address so only we can decode your information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, as a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our website. By purchasing online, you do so at your own risk. Please view our Privacy Policy for more information on our website security.